Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 27 June 2026

Refund & Cancellation Policy

Welcome to Ojeev Foundation (“Foundation”, “we”, “our”, or “us”). This Refund & Cancellation Policy explains the terms governing donations, contributions, event registrations, and any payments made through our website or approved payment channels.

By making a donation or payment to Ojeev Foundation, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. About Ojeev Foundation

Ojeev Foundation is a Section 8 Company established with the objective of serving society through charitable, educational, environmental, healthcare, heritage preservation, temple restoration, animal welfare, women empowerment, elderly care, and community development initiatives.

Our mission is to utilize every contribution responsibly for public welfare and sustainable development.

2. Scope of this Policy

This policy applies to:

• Online donations
• Offline donations
• UPI payments
• Bank transfers
• Cheque donations
• Cash donations
• CSR contributions
• Corporate sponsorships
• Event registrations
• Campaign contributions
• Membership contributions (if applicable)
• Any payment received through our official payment channels

3. Accepted Payment Methods

Ojeev Foundation currently accepts payments through:

• Razorpay
• PayU
• CCAvenue
• PhonePe
• UPI
• Bank Transfer
• Cash
• Cheque

Additional payment methods may be introduced in the future.

4. Nature of Donations

A donation made to Ojeev Foundation is considered a voluntary contribution intended to support charitable and social welfare activities.

Unless otherwise stated, donations are not purchases of goods or services and therefore are generally not eligible for cancellation or refund.

5. Non-Refundable Donations

As a general rule:

All donations made to Ojeev Foundation are final and non-refundable.

Once a donation has been successfully processed, the funds may be immediately allocated toward charitable programs, operational expenses, beneficiary support, healthcare initiatives, educational projects, environmental campaigns, temple restoration activities, heritage conservation, animal welfare, women’s empowerment programs, elderly support, disaster relief, or other approved charitable purposes.

For this reason, donations cannot ordinarily be cancelled after successful processing.

6. Exceptions to the Non-Refund Policy

Refund requests may be considered only under exceptional circumstances, including but not limited to:

• Duplicate payment
• Multiple accidental transactions
• Incorrect donation amount entered due to a technical mistake
• Unauthorized transaction verified by the payment provider
• Technical failure resulting in multiple successful deductions
• Payment gateway processing error
• Transaction mistakenly completed due to system malfunction

Approval of any refund request remains solely at the discretion of Ojeev Foundation after verification.

7. Situations Where Refunds Will Not Be Granted

Refunds shall generally not be issued for:

• Change of mind after donating
• Dissatisfaction with charitable outcomes
• Delay in project completion
• Completion of projects different from donor expectations
• Donor’s financial circumstances after donation
• Incorrect assumptions regarding tax benefits
• Donations made voluntarily without coercion
• Anonymous donations where ownership cannot be verified
• Cash donations already acknowledged
• Donations already utilized for charitable activities

8. Duplicate Transactions

If your account has been charged multiple times for the same donation because of a payment gateway error or technical issue, please notify us immediately.

After verification:

• The duplicate amount may be refunded, or
• The donor may choose to convert the duplicate amount into an additional donation.

Verification may require payment receipts, transaction IDs, bank statements, or gateway references.

9. Incorrect Donation Amount

If a donor accidentally contributes an incorrect amount due to a genuine typing error, Ojeev Foundation may review the request.

The Foundation may request supporting evidence before taking any decision.

Approval is entirely discretionary.

10. Unauthorized Transactions

If you believe your card, bank account, or digital wallet has been used without authorization:

1. Immediately contact your bank or card issuer.
2. Block the affected payment method.
3. Inform Ojeev Foundation with complete transaction details.

The Foundation will cooperate with payment providers during investigation but cannot guarantee refunds until the investigation is completed.

11. Refund Request Time Limit

Refund requests should normally be submitted within 7 (seven) calendar days from the date of the transaction.

Requests received after this period may not be considered unless exceptional circumstances exist.

12. How to Request a Refund

To request a refund, please contact us with:

• Donor Name
• Email Address
• Phone Number
• Transaction ID
• Date of Payment
• Amount Paid
• Payment Method
• Reason for Refund
• Supporting Documents (if applicable)

Refund requests may be submitted to:

Email: info@ojeev.org

Phone: +91 9220143121

13. Verification Process

Every refund request undergoes an internal verification process.

The Foundation may verify:

• Identity of donor
• Payment records
• Gateway confirmation
• Bank confirmation
• Donation receipt
• Technical logs
• Transaction authenticity

Additional documentation may be requested where necessary.

14. Processing Time

Once approved, refunds are generally processed within 7 to 15 business days.

Actual credit timelines depend on:

• Bank processing
• Credit card issuer
• Payment gateway
• UPI provider
• Financial institution

Ojeev Foundation cannot control external processing timelines.

15. Refund Method

Approved refunds will ordinarily be processed using the original payment method wherever possible.

If this is not technically feasible, another lawful method may be used after identity verification.

16. Failed Transactions

If money has been deducted but the donation does not appear successful:

• The payment may automatically reverse.
• Banks generally process reversals within their standard timelines.
• If the amount is not automatically reversed, please contact us.

17. Payment Gateway Errors

Ojeev Foundation is not responsible for technical failures caused by:

• Banks
• Internet interruptions
• UPI downtime
• Card network failures
• Payment gateway outages
• Third-party service providers

However, we will reasonably assist donors in resolving payment issues.

18. Cancellation Policy

Since donations are immediately allocated for charitable purposes:

• Donations cannot normally be cancelled after successful payment.
• Cancellation requests made before payment completion may simply result in no charge being processed.
• If payment has already been captured by the payment gateway, the transaction will be treated under the Refund Policy.

19. Event Registrations

Where Ojeev Foundation conducts seminars, awareness programs, training sessions, workshops, fundraising events, or community initiatives:

• Registration cancellations may be permitted if specifically mentioned in the event terms.
• Administrative charges may apply.
• Certain events may be declared non-refundable.

Each event may have its own cancellation terms.

20. CSR Contributions

Corporate Social Responsibility (CSR) contributions are governed by:

• Applicable agreements
• Memorandums of Understanding (MoUs)
• Applicable laws
• Corporate policies

CSR contributions are generally non-refundable unless otherwise agreed in writing.

21. Donation Receipts

Eligible donors may receive:

• Donation Receipt
• 80G Receipt (where applicable)
• Tax Receipt
• Donation Certificate

Issuance of these documents does not create any entitlement to a refund.

22. Tax Implications

Donors are responsible for understanding the tax implications of their donations.

Ojeev Foundation does not provide tax or legal advice.

23. Fraud Prevention

The Foundation reserves the right to:

• Reject suspicious transactions
• Delay processing during investigation
• Report fraudulent activities to relevant authorities
• Block future donations from abusive users

24. Limitation of Liability

Ojeev Foundation shall not be liable for:

• Banking delays
• Payment gateway interruptions
• Technical failures
• Internet disruptions
• Incorrect payment information provided by donors
• Third-party service failures

25. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be published on our website with the revised “Last Updated” date.

Continued use of our website or donation services after publication constitutes acceptance of the revised policy.

26. Contact Us

For questions regarding this Refund & Cancellation Policy, please contact:

Ojeev Foundation

Website: www.ojeev.org

Email: info@ojeev.org

Phone: +91 9220143121

Address:
B3, Basement, A44, Sector 2,
Noida, Uttar Pradesh – 201301, India

27. Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, unless otherwise required by applicable law.