Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: June 27, 2026

Shipping & Delivery Policy

Welcome to Ojeev Foundation. This Shipping & Delivery Policy explains how physical products, educational materials, publications, event kits, merchandise, certificates, and other deliverables are processed and delivered when ordered or requested through our website.

Ojeev Foundation is committed to providing a transparent and reliable delivery experience while ensuring that all proceeds support our charitable and social welfare initiatives.

1. Organization Information

Organization Name: Ojeev Foundation

Legal Status: Section 8 Company

Registration Date: 12 May 2026

Registration Number: Pending / To be Updated

PAN: AAFCO1774R

12A Registration: Available

80G Registration: Available

CSR-1 Registration: Available

NGO DARPAN ID: UP/2026/1083277

Website: www.ojeev.org

Email: info@ojeev.org

Phone: +91 9220143121

Registered Address:

B3, Basement, A44, Sector 2, Noida, Uttar Pradesh – 201301, India

2. Scope of this Policy

This Shipping & Delivery Policy applies to:

• Educational books
• Awareness materials
• Event registrations
• Campaign merchandise
• Certificates
• Souvenirs
• Donation acknowledgements
• Temple restoration publications
• Heritage documentation
• Reports
• Workshop kits
• Volunteer kits
• CSR materials
• Gift items
• Physical products sold through the website
• Any future products offered by Ojeev Foundation

This policy does not apply to donations that do not involve shipment of physical items.

3. Areas We Deliver

Currently, Ojeev Foundation delivers within:

• All States of India
• Union Territories of India

International delivery may be introduced in the future for selected products. Availability will be displayed on the website when applicable.

4. Order Processing Time

Orders are normally processed within:

1–3 Business Days

Large orders, customized products, event materials, or festival-related shipments may require additional processing time.

Orders are processed only on business days.

Business Days:

Monday to Saturday

Excluding Government Holidays and Public Holidays.

5. Estimated Delivery Time

Standard Delivery:

3–7 Business Days

Remote Locations:

5–12 Business Days

Northeast, Jammu & Kashmir, Ladakh, Islands, and other remote regions may require additional transit time.

Delivery timelines are estimates only and may vary depending on courier operations.

6. Digital Deliveries

Some services do not require shipping.

These include:

• Donation Receipts
• 80G Tax Receipts
• Donation Certificates
• Volunteer Certificates
• Event Confirmations
• Registration Confirmations
• Training Material
• E-books
• Reports
• Digital Publications

These are generally delivered through email within:

24–72 Hours

after successful verification of payment or registration.

7. Shipping Charges

Shipping charges depend on:

• Delivery location
• Package weight
• Package dimensions
• Courier partner
• Promotional offers

The applicable shipping charges, if any, will be displayed before checkout.

Ojeev Foundation may also provide:

• Free Shipping
• Promotional Shipping
• Campaign-based Free Delivery

during selected events.

8. Courier Partners

Orders may be shipped through reputed logistics providers including but not limited to:

• India Post
• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• Ecom Express
• Professional Couriers
• Other authorized logistics partners

Courier partners may change without prior notice.

9. Order Confirmation

After placing an order, users may receive:

• Order Confirmation Email
• Payment Confirmation
• Order Number
• Shipping Confirmation
• Tracking Details (where available)

Users should ensure that the email address and mobile number provided during checkout are correct.

10. Tracking Orders

Where tracking services are available, customers will receive:

• Tracking Number
• Courier Name
• Tracking Link

Tracking information may take up to 24 hours after dispatch to become active.

11. Packaging

Ojeev Foundation makes reasonable efforts to ensure that all items are securely packaged to prevent damage during transit.

Eco-friendly and recyclable packaging materials may be used wherever feasible as part of our commitment to environmental sustainability.

12. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Ojeev Foundation shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Wrong phone number
• Incorrect recipient details

Additional shipping charges may apply for reshipment.

13. Delivery Attempts

Courier partners generally make one or more delivery attempts.

If delivery cannot be completed because:

• Recipient unavailable
• Address inaccessible
• Incorrect address
• Refusal to accept delivery

the shipment may be returned to Ojeev Foundation.

Re-dispatch may require payment of additional shipping charges.

14. Delayed Deliveries

Delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Elections
• Curfews
• Pandemic situations
• Transport strikes
• High shipping volumes
• Courier disruptions
• Security restrictions

Ojeev Foundation is not liable for delays beyond its reasonable control.

15. Damaged Packages

If a package arrives damaged:

• Photograph the package immediately.
• Photograph the damaged contents.
• Contact us within 48 hours.
• Provide the order number.
• Share supporting images.

Claims received after the reporting period may not be eligible for replacement.

16. Missing Items

If any item is missing from your package:

Please contact us within 48 hours with:

• Order Number
• Invoice
• Product Name
• Photographs (if applicable)

We will investigate and provide an appropriate resolution.

17. Lost Shipments

If a shipment is confirmed lost by the courier partner, Ojeev Foundation may, at its discretion:

• Resend the order
• Replace the product
• Issue a refund (where applicable)

after completing verification with the logistics provider.

18. Partial Deliveries

Large orders may be shipped in multiple packages.

Customers may receive:

• Multiple tracking numbers
• Multiple delivery dates

This does not necessarily indicate that items are missing.

19. Delivery Refusal

Orders refused by the recipient without valid reason may not qualify for refunds.

Additional shipping costs incurred due to refusal may be deducted from any approved refund amount.

20. Donations and Shipping

Donations made to Ojeev Foundation generally support charitable activities and do not involve shipment of goods.

Where appreciation gifts, certificates, books, or campaign materials are offered in connection with a donation, shipping shall follow this policy.

21. Event Materials

For workshops, awareness campaigns, conferences, volunteer events, or CSR activities, event kits may be shipped before the scheduled event.

Participants are advised to register sufficiently in advance to allow adequate delivery time.

22. International Deliveries

International shipping, where available, may be subject to:

• Customs clearance
• Import duties
• Taxes
• Local regulations
• Import restrictions

These charges, if applicable, shall be the responsibility of the recipient unless otherwise stated.

23. Delivery of Certificates

Certificates issued by Ojeev Foundation may be delivered:

• Digitally via Email
• Through the website
• As printed copies via courier (where applicable)

Processing times may vary depending on verification requirements.

24. Force Majeure

Ojeev Foundation shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

• Floods
• Earthquakes
• Fire
• Pandemic
• Government restrictions
• Civil unrest
• Internet outages
• Transportation failures
• Power failures
• Acts of God

25. Policy Updates

Ojeev Foundation reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

The latest version will always be available on our website.

Continued use of our website constitutes acceptance of the updated policy.

26. Contact Us

If you have any questions regarding shipping, deliveries, order status, replacements, or logistics, please contact us:

Ojeev Foundation

Website: www.ojeev.org

Email: info@ojeev.org

Phone: +91 9220143121

Address:

B3, Basement, A44, Sector 2, Noida, Uttar Pradesh – 201301, India

We aim to respond to shipping-related inquiries within 2–3 business days.